Newsletter September 2025

Cartoon of different paths conjoining into one

And the Consolidation of Convenience Stores Continues

At least once a month, I get an inquiry from a trade magazine or from one of my clients asking whether I think the consolidation of convenience stores is going to continue. They will always cite issues like high interest rates, increased costs in the building of a new store, the lack of finding good employees, and a multitude of other reasons why the consolidation of convenience stores should not be as aggressive as it is. And, of course, they always ask the question, “Since all these factors are in play, how can the consolidation continue?” …
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Person filling out complaint form

How to Complain Effectively

You probably know someone who is always complaining about something. While none of us want to be that person, there are circumstances in which registering a complaint can be the catalyst for a positive change. The key is to complain productively instead of venting. …
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Tips for Modernizing Your Email Marketing

Even in an age dominated by social media, many businesses still succeed by focusing on the more traditional model of reaching consumers through their inboxes. As with any marketing tactic, making your emails stand out and generate sales is the key to making your mailing list work for you. Here are three ways to sharpen your approach in 2025 and beyond …
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